We want you to be satisfied with your purchase.
1. Standard Returns
Under UK Consumer Contracts Regulations, you have the right to return most items within 28 days of receiving your order.
To be eligible:
- Item must be unused
- In original condition and packaging
2. Custom Products (IMPORTANT)
Bespoke/customised caps are non-refundable unless:
- The item is faulty
- The item is not as described
3. Faulty Items
If your item is faulty or damaged, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.
4. Refund Process
Once we receive your return:
- Refunds will be processed within 5–10 working days
- Refunds will be issued to the original payment method
5. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty.
6. How to Return
To initiate a return, contact us at:
Email: bignaofficial@gmail.com
7. Late or Missing Refunds
If you haven’t received your refund, please contact us.
8. Contact
Email: bignaofficial@gmail.com