INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, absolutely. All our products are made from genuine leather and photographed in real conditions. Due to the handmade nature of our bags, there may be very slight variations in texture or shade, which only add to the uniqueness of each piece.
Where can I view my sales receipt?
Once your order is confirmed, a detailed sales receipt will be sent to your registered email address. If you do not receive it, please check your spam folder or contact our support team for assistance.
How can I return an item?
If you are not satisfied with your purchase, you may request a return within 7 days of delivery, provided the item is unused and in its original packaging. Please contact us through our Contact Us page to initiate the return process.
Will you restock items indicated as “out of stock?”
Yes. Most of our popular designs are restocked regularly. Since our products are handmade, restocking may take some time. You can contact us or follow our social media pages for restock updates.
Where can I ship my order?
We currently ship across the United Kingdom, and selected international destinations. Shipping availability and charges will be shown at checkout. If your country is not listed, feel free to contact us for confirmation.
INFORMATION ABOUT US